Ken Blanchard has written a number of best sellers. Perhaps you have read his One Minute
Manager series, or Raving Fans (how to make your customer a raving
fan), or Gung Ho! which encourages your pursuit of excellence. If you’ve read a Blanchard book you know that
he is a master storyteller who makes his points by telling a story that is easy
to read, entertaining, interesting, and most important of all, drives to the
point he is making.
Whale Done
is no exception. The book jacket
explains that “both whales and people perform better when you accentuate the
positive” and of course give people the much deserved, “Great job!” The book follows a business manager/family
man names Wes Kingsley. As Wes reflects
on his life—both personally and professionally, he realizes that things are not
going well. There is a great deal of
tension in both arenas and while on a business trip he escapes to Sea world and
watches the killer whale show. As he
goes backstage he learns that the trainer’s techniques of building trust,
accentuating the positive, and redirecting negative behavior work together to
create the extraordinary performances that we all witness.
The book’s story continues as Wes learns to apply
these skills in his personal and professional life. He, and his family, learn how to apply these
technique and ultimately live a much happier and more fulfilling life.
At C4K we promote the Big 3—building
relationships, communicating formally and informally, and recognition for
exemplary performance. Working on the
Big 3 will help you to build trust, focus on the positive and redirect negative
behavior as you acknowledge good work.
Consider reading Whale Done! and also
consider checking out the C4K videos on the Big 3. Both are user friendly and insightful.