Lack of communication is one of the biggest
complaints we have both personally and professionally. Individuals, small enterprises and large
businesses all face challenges with communication. Part of this is because communication is hard
work and is so much more than simply speaking or writing something for others
to hear or read.
When we want to communicate clearly and precisely,
it is important that we understand the Cycle of Communication. You can see this cycle in the graphic below.
Communication begins when we have the need to
share something, a feeling that we have something that others need to
know. We then work to translate that
desire to share or “feeling” into words so we bring it to our brain to
process. Our brain puts words to those
feelings and then our mouth speaks the words.
Most of us think that the words then go to another person’s ears, but
rather those words go into a milieu of circumstances that we have little or no
control over. Actually once
communication has left our mouth we have limited control over it. Our communication leaves the pool of
circumstances and then goes to another person’s ears which send them to the
brain who translates them into a “feeling.”
No wonder communication is so difficult.
There are so many places for the communication to get twisted or lose
meaning.
If we are to communicate with clarity and
precision it is important to follow-up our communication with conversation and
checking for understanding. The question
for us needs to be, “Is the message I meant to send the one they received and
processed?” It’s not about putting a
spin on our communication, but really being sure the message was correctly
received.
Consult 4 Kids has several staff development and
training options that are available to staff 24/7/365. This system affords you an opportunity to
establish common language and understanding which creates a solid foundation
for clear communication. Check us out at
www.consultfourkids.com
or by contacting us at support@consultfourkids.com